Are you an IT professional with experience in Technical Help Desk, Application Support, or System Administration? Primesource Consulting is hiring an Infrastructure Specialist – System Administration for professionals with 2–4 years of experience. This is an excellent opportunity for candidates who have worked in production support environments, incident management, and application monitoring while following ITIL service management practices.
The role offers hands-on exposure to enterprise infrastructure, 24/7 production support, monitoring tools like Splunk, SignalFx, and Dynatrace, along with opportunities to work on automation, Site Reliability Engineering (SRE) practices, and IT service management. If you enjoy troubleshooting critical production issues and ensuring system availability, this position could be the next step in your IT career.
In this article, you'll find complete details about the Primesource Consulting recruitment drive, including eligibility criteria, job responsibilities, required skills, expected salary, career opportunities, interview process, and preparation tips.
About Primesource Consulting
Primesource Consulting is an IT consulting and technology services organization that delivers infrastructure management, application support, and enterprise technology solutions to clients across various industries. The company focuses on maintaining highly available production systems, delivering quality technical support, and improving operational efficiency through automation and industry best practices.
Employees work with modern enterprise tools, cloud-ready infrastructure, monitoring platforms, and IT service management frameworks, making it an excellent environment for technology professionals seeking career growth.
Job Overview
| Job Details | Information |
|---|---|
| Company Name | Primesource Consulting |
| Job Role | Infrastructure Specialist – System Administration |
| Experience | 2–4 Years |
| Employment Type | Full-Time, Permanent |
| Industry | IT Services & Consulting |
| Department | Engineering – Hardware & Networks |
| Role Category | IT Network |
| Education | BCA, B.Tech, BE |
| Interview Mode | Face-to-Face |
Job Highlights
Some key highlights of this recruitment include:
- Opportunity to work in enterprise production support
- Experience with leading monitoring platforms like Splunk, SignalFx, and Dynatrace
- Hands-on exposure to ITIL-based service management
- Work in a 24/7 production support environment
- Career growth in System Administration and Infrastructure Management
- Permanent full-time opportunity
- Exposure to automation and SRE practices
- Excellent learning opportunities in enterprise support operations
Eligibility Criteria
Candidates applying for this role should meet the following requirements.
Educational Qualification
Applicants should have one of the following qualifications:
- Bachelor of Computer Applications (BCA)
- Bachelor of Technology (B.Tech)
- Bachelor of Engineering (BE)
Graduates from Computer Science, Information Technology, Electronics, or related disciplines are preferred.
Experience Required
Candidates should possess:
- 2–4 years of experience in Technical Help Desk or Application Support
- Experience in production support environments
- Experience working in rotational or 24/7 support shifts
Required Technical Skills
Applicants should have practical experience with the following technologies and concepts:
- System Administration
- Application Support
- Technical Help Desk
- Incident Management
- ITIL Framework
- Production Support
- Splunk
- SignalFx
- Dynatrace
- Application Performance Monitoring (APM)
- SLA Management
- SLI & SLO Monitoring
- Infrastructure Monitoring
- Troubleshooting
Roles and Responsibilities
As an Infrastructure Specialist – System Administration, you will play a critical role in ensuring the availability, stability, and performance of enterprise production applications.
1. Technical Support
Provide technical support to production environments by diagnosing and resolving system issues.
Responsibilities include:
- Initial issue triage
- User support
- Technical troubleshooting
- Escalation handling
- Service restoration
Providing timely technical assistance helps maintain uninterrupted business operations.
2. Incident Management
Manage production incidents using ITIL best practices.
Daily responsibilities include:
- Logging incidents
- Prioritizing issues
- Coordinating with support teams
- Managing escalations
- Ensuring SLA compliance
Effective incident management minimizes downtime and improves service quality.
3. Application Monitoring
Monitor enterprise applications using Application Performance Monitoring (APM) tools.
The role involves working with:
- Splunk
- SignalFx
- Dynatrace
Monitoring helps identify performance issues before they impact end users.
4. Infrastructure Health Monitoring
Continuously monitor system performance to ensure infrastructure stability.
Tasks include:
- Resource utilization monitoring
- Service availability checks
- Performance tracking
- Alert management
- Capacity observation
Proactive monitoring improves overall system reliability.
5. SLI and SLO Management
Track key service metrics, including:
- Service Level Indicators (SLIs)
- Service Level Objectives (SLOs)
Candidates should identify deviations early and raise alerts before service degradation occurs.
6. Communication and Stakeholder Management
Work closely with:
- End users
- Onshore support teams
- Development teams
- Infrastructure engineers
- Business stakeholders
Strong communication skills are essential for coordinating issue resolution and maintaining service transparency.
7. Documentation
Maintain accurate operational documentation, including:
- Knowledge base articles
- Standard operating procedures
- Incident reports
- Support documentation
- Troubleshooting guides
Well-maintained documentation improves team productivity and knowledge sharing.
8. Automation and Process Improvement
Identify opportunities to improve operational efficiency through:
- Automation
- Alert optimization
- Process enhancement
- Workflow improvements
Automation reduces manual effort and increases system reliability.
9. Production Support
Support mission-critical production applications by:
- Resolving incidents
- Maintaining system uptime
- Performing health checks
- Coordinating maintenance activities
- Meeting SLA commitments
Production support plays a key role in ensuring uninterrupted business operations.
Good-to-Have Skills
Candidates with additional knowledge in the following areas will have an advantage:
- Linux Commands
- SQL
- Site Reliability Engineering (SRE)
- ServiceNow
- ITSM Tools
- Java Support
- Galaxy UX
- DOS Commands
- SFTP
- Linux-based UX Applications
These skills increase versatility and improve career opportunities within enterprise infrastructure teams.
Soft Skills Required
Apart from technical expertise, Primesource Consulting values professionals who possess:
- Excellent verbal communication
- Strong written communication
- Analytical thinking
- Problem-solving skills
- Team collaboration
- Time management
- Customer-focused approach
- Ability to work under pressure
These skills are essential in fast-paced production support environments.
How to Apply
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