Looking for an exciting career opportunity in technical support? NTT DATA, one of the world's leading IT services and consulting companies, has announced its latest Recruitment Drive 2026 for the position of Helpdesk Associate – Troubleshooting in Coimbatore, Tamil Nadu. This is an excellent opportunity for graduates and engineering candidates with technical support experience who are looking to build a rewarding career in the IT industry.
Job Overview
- Company: NTT DATA
- Job Role: Helpdesk Associate – Troubleshooting
- Job Location: Coimbatore, Tamil Nadu
- Job Type: Full-Time
- Work Mode: Onsite
- Category: Technical Support
- Requisition ID: NTT1GLOBAL374477
- Salary: As per company standards
About NTT DATA
NTT DATA is a globally recognized IT services provider that delivers innovative technology solutions to businesses worldwide. The company is committed to hiring talented, passionate, and customer-focused professionals who are eager to grow their careers in a collaborative and inclusive work environment.
As a Helpdesk Associate – Troubleshooting, you will provide first-level technical support to customers, resolve IT-related issues, and ensure a seamless support experience through excellent communication and problem-solving skills.
Roles and Responsibilities
The selected candidates will be responsible for:
- Providing Level 1 (L1) technical support through phone calls and email.
- Identifying, researching, troubleshooting, and resolving technical issues reported by customers.
- Acting as a liaison between customers and internal technical teams to ensure timely issue resolution.
- Documenting incidents, troubleshooting steps, and resolutions accurately.
- Monitoring support tickets and following up until issues are resolved.
- Delivering excellent customer service while maintaining high-quality technical support standards.
- Working in rotational shifts based on business requirements.
Eligibility Criteria
Candidates applying for this position should have:
- A Graduate, Engineering, or Postgraduate degree from a recognized institution.
- Minimum 6 months of experience in a technical support or helpdesk role.
Strong troubleshooting knowledge of:
- Windows 10 and Windows 8 Operating Systems
- PC Hardware
- Internet Explorer
- Basic Networking
- Messaging platforms
- Microsoft Office applications
- Commercial Off-The-Shelf (COTS) applications
- Excellent spoken and written English communication skills.
- Strong customer handling and interpersonal skills.
Required Skills
To succeed in this role, candidates should possess:
- Excellent communication and customer service skills.
- Strong analytical and troubleshooting abilities.
- Ability to work efficiently under pressure.
- Good understanding of IT support processes.
- Teamwork and collaboration skills.
- Willingness to work in rotational shifts.
- Positive attitude with a passion for helping customers solve technical issues.
Why Join NTT DATA?
Working at NTT DATA provides an opportunity to gain hands-on experience with enterprise IT support while collaborating with professionals across the globe. Employees benefit from continuous learning opportunities, career development programs, and a supportive work culture that encourages innovation and professional growth.
How to Apply?
How to Apply
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